Returns Policy

Returns & Refunds

We hope you love your tablecloth, but if something isn’t quite right, we’re here to help.

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Made to Order Items

All of our tablecloths are made to order, including size, shape, and parasol hole options. Because of this, they are considered customised items.

Under the Consumer Contracts Regulations, customised or made-to-order items are exempt from the standard 14-day cancellation rights, unless faulty.

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Parasol Hole & Sizing

We clearly display the dimensions of our tablecloths and parasol holes on each product page.
It is the customer’s responsibility to ensure the correct size is selected before ordering.

We are unable to accept returns where:

• The tablecloth does not fit your table

• The parasol hole is not the correct size for your parasol

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Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with photos.

We will offer:

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• A replacement

• Or a full refund

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Goodwill Returns

While we are not obliged to accept returns on made-to-order items, we understand that sometimes issues arise.

At our discretion, we may accept returns if:

• The item is unused

• In original condition and packaging and folded as per delivery

• Returned within 14 days of delivery

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If accepted:

• A refund will be issued minus original postage costs

• Return postage is the responsibility of the customer

• We recommend using a tracked service, as we cannot be responsible for items lost in transit

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Colour & Appearance

We do our best to display colours as accurately as possible, however slight variations may occur due to screen settings and lighting.

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Contact Us

If you have any questions before ordering, we are always happy to help ensure you choose the right size and style.

📧 hello@gardentablecloth.co.uk

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Thank you for supporting a small, made-to-order business.